KPI

A KPI (Key Performance Indicator) is a quantifiable metric used to evaluate the success of an activity, project, or organization against predefined objectives. In the context of remote work, KPIs replace physical presence as the indicator of productivity.

How it works #

An effective KPI is specific, measurable, and tied to a concrete objective. In IT consulting: tickets closed, code released, SLAs met, satisfied clients. Not “hours at the desk” — because hours don’t measure value produced, they only measure time spent.

What it’s for #

It enables managing work by objectives instead of presence. A consultant who closes 20 tickets from home is more productive than one who closes 8 in the office. KPIs make this difference visible and measurable, removing room for subjective perception.

Why it matters #

Companies that cannot define clear KPIs cannot adopt smart working seriously. Without objective metrics, management falls back on visual control — “if I can see you at your desk, you’re working” — which is the wrong assumption underlying presenteeism.